Mac McHale

On behalf of the Quintillion team, including employees, contractors, partners, and Board of Directors, we are pleased to reaffirm the news of the successful restoration of the subsea fiber optic and Internet Service that is crucial to your community’s well-being. It is with sincere gratitude that we thank you for your unwavering support and understanding throughout this challenging period.

As you are aware, the subsea fiber optic outage took longer to repair than initially estimated due to factors beyond Quintillion’s control, including unforeseen and demanding environmental conditions. Mother Nature tested our resolve, but we stood firm in our commitment to reconnect the community as quickly as possible. Your trust and patience bolstered our determination to overcome every obstacle presented during the repair process. Your invaluable insights and encouragement sustained our team’s spirits, reminding us of the profound impact this high-speed connectivity has on daily life, education, commerce, and so much more for the people of the North Slope and Northwest Alaska.

Through our team’s dedication and perseverance, we have restored network and resumed delivery of broadband services. This accomplishment confirms our shared belief in the power of collaboration, persistence, and resilience.

As we look ahead, we are committed to enhancing the network’s robustness and resilience. We recognize the importance of proactive measures to safeguard our connectivity, and we will work tirelessly to implement them.

Once again, we extend our heartfelt gratitude to each of you for being part of this journey with us. Your unwavering support, understanding, and trust were instrumental in our success. Together, we have proven that even in the face of adversity, the Alaskan community remains strong and united.

With warm regards and sincere appreciation,