Dear Quintillion Stakeholder,
As you know, we have recently sustained a sub-sea system wide outage. We understand the importance of uninterrupted service for our priority customers, and we are working diligently to resolve the issue as quickly as possible.
Here are the key details regarding the service outage:
The outage is a result of an ice scouring event causing damage to our cable about 55 Km north of Oliktok Point. Our sub-sea system is currently out of service. Our dedicated team of experts is actively engaged in diagnosing and resolving the issue. They are working in coordination with our partners and undersea cable maintenance teams to restore the services at the earliest possible time. A repair vessel has been mobilized and is enroute to the area. We will be working to coordinate the timing of the vessel arrival with the ice break up around point Barrow.
- We have engaged our marine maintenance vendor, provided data regarding the existing facilities nearby the fault location, and are planning the repair operation.
- We are continuing to pinpoint the repair location using coherent optical time domain reflectometer equipment located at our Oliktok Point cable landing station. This will support repair planning and ultimately expedite the repair process.
At present, we are unable to provide an exact timeline for service restoration due to the complexity of the issue. However, please be assured that we are mobilizing all available resources and applying our utmost efforts to minimize the downtime and restore services as soon as possible. The current estimate is 6-8 weeks depending on timing of ice breakup and repair requirements. See the attached maps describing the affected area.
We understand the inconvenience this service outage may cause. We will provide regular updates (as there is substance to report) regarding the progress of the restoration efforts via email and our website.